We want you to be completely happy with your purchase(s)! If you don't love it, send it back. It's easy! We will gladly accept unworn, unwashed, unaltered merchandise in sellable condition for a full refund within 30 days of your purchase.
HOW TO RETURN
- E-mail customer service at pawpryntsVP@gmail.com with your order number, the merchandise you wish to return and the reason for your refund. You will then receive an Return Authorization number from a customer service representative.
- Please keep returned merchandise in original packaging and enclose a copy of your packing slip.
- Please indicate the Return Authorization number on the outside of the package where it is visible. Without this number, processing of the return may be delayed.
- Take your package to your preferred mail carrier and keep the tracking number you're provided with*
- Please allow up to 14 business days for us to receive and process your return.
We'll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear
*Pawprynts is not responsible for any lost returns. We recommend using a shipping method with proof of delivery and tracking number.
At this time, we do not offer an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and go to www.pawprynts.com to submit a new order for your new items.